Refund policy

Last updated: June 18, 2026

Thank you for shopping with Leadshine Store. We are committed to providing high-quality industrial automation and robotics components together with reliable customer support.

If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and procedures for returns, exchanges, and refunds.

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1. Return Eligibility

To be eligible for a return, all of the following conditions must be met:

• The product must be unused, uninstalled, and maintained in its original condition.
• The product must include original packaging, accessories, manuals, and protective materials.
• The product must show no damage caused by improper use, handling, installation, or modification.
• A valid proof of purchase, such as an order number or receipt, must be provided.
• Customers must obtain return authorization from Leadshine before shipping any product back.

Return requests must be submitted within the applicable return period:

• Automation Products (Stepper Drives): within 7 calendar days of delivery.
• Robotics Components (Dexterous Hands, Frameless Motors, and Integrated Actuators): within 14 calendar days of delivery.

Return requests submitted after the applicable return period may not be accepted.

All returned products are subject to inspection and approval upon receipt.

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2. Non-Returnable Items

The following products are generally not eligible for return or exchange:

• Customized or made-to-order products.
• Final sale or clearance items.
• Software licenses, downloadable products, firmware, or digital services.
• Products damaged due to misuse, improper installation, unauthorized modification, or third-party repair.
• Products returned without prior authorization.

Robotics Products Notice

Due to the technical nature of robotics and automation equipment, products that have been:

• Powered on or electrically connected;
• Installed, assembled, or mechanically modified;
• Programmed, configured, calibrated, or integrated into robotic systems or production equipment;
• Used for testing, demonstrations, research, or commercial operations;

will generally be considered used products and may not be eligible for return or exchange, unless Leadshine determines that the issue is caused by a manufacturing defect covered under the applicable warranty.

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3. How to Request a Return

To initiate a return request:

Step 1: Contact Us

Email store@leadshine.com with:

• Order number;
• Product name and model;
• Reason for return;
• Photos or videos (if applicable).

Step 2: Receive Return Authorization

Our support team will review your request and respond within 2 business days with return instructions.

During Chinese public holidays, responses will be provided on the first business day following the holiday period.

A Return Merchandise Authorization (RMA) number must be obtained before shipping any product.

Step 3: Ship the Product

After approval, please ship the product to the return address provided by our customer service team.

Returns without prior authorization or a valid RMA number may not be accepted.

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4. Return Shipping Costs

Unless the return is caused by Leadshine’s error, such as:

• Incorrect product shipment;
• Confirmed manufacturing defect;

customers are responsible for:

• Return shipping costs;
• Shipping insurance fees;
• Customs duties, import taxes, brokerage fees, and other charges incurred during return transportation.

Shipping costs charged at checkout are non-refundable unless the return is caused by Leadshine’s error.

Leadshine Store is not responsible for products lost or damaged during return shipping.

For returns valued over USD $75, we recommend using a trackable shipping service with insurance coverage.

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5. Import Duties, Taxes & Customs Charges

Unless otherwise agreed in writing, international orders are shipped under FOB Shenzhen (Incoterms® 2020).

Customers are responsible for all destination-country charges, including:

• Import duties;
• Customs clearance fees;
• VAT/GST;
• Brokerage fees;
• Other taxes or government charges.

These charges are determined by local customs authorities and are not included in product prices or shipping fees.

Leadshine Store does not refund or reimburse any customs duties, import taxes, VAT/GST, or related charges.

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6. Inspection and Refunds

After receiving the returned product, Leadshine will complete an inspection within 3–5 business days.

If the return is approved:

• The refund will be issued to the original payment method.
• Refund processing normally takes 7–10 business days after approval.
• Actual receipt time depends on the payment provider or financial institution.

Refunds apply only to the purchase price of the returned product.

Unless required by applicable law, the following charges are non-refundable:

• Original shipping charges;
• Express delivery fees;
• Import duties and taxes;
• Customs clearance fees;
• Brokerage fees.

If returned products do not meet the return requirements, Leadshine reserves the right to reject the refund request or deduct reasonable costs.

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7. Exchanges

If you would like to exchange a product for another model or specification:

• Please contact us before returning the item.
• Exchanges are subject to product availability.
• Any price difference and additional shipping costs will be confirmed before shipment.
• Replacement products will be shipped after the returned product has been received, inspected, and approved.

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8. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please notify us within 7 calendar days of delivery.

Please provide:

• Order number;
• Photos/videos of the product;
• Photos of the shipping carton and packaging;
• Description of the issue.

After verification, Leadshine may provide:

• Replacement product;
• Replacement parts;
• Repair service;
• Full or partial refund.

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9. Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, cancellation requests cannot be accepted and will be handled according to this Return & Refund Policy.

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10. Warranty Notice

This Return & Refund Policy is separate from Leadshine’s product warranty policy.

If a product develops a manufacturing defect after the return period but within the applicable warranty period, please contact our support team for warranty assistance.

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11. Contact Information

China Leadshine Technology Co., Ltd.

Leadshine Store

Email: store@leadshine.com

Address:

15–20/F, Block B, Nanshan I Valley

No. 3157 Shahe West Road

Nanshan District

Shenzhen, Guangdong 518055

China